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Customer service officers can provide you with information about the Residential Tenancies Act and the LTB's processes but they cannot provide legal advice. Mail sent through Canada Post should be addressed to the respective LTB regional office address listed below: Hamilton - Southern OfficeД¬all and speak to one of our customer service officers, Monday to Friday from 8:30 a.m. If you submit by mail or courier, you will experience processing delays. Important: Until further notice, the following changes are in place for submitting documents through mail. Send your application to the Landlord and Tenant Board office closest to the rental property. This way, the LTB knows which file the documents belong to. Remember to include your file number, if you have one. You can mail documents to a Landlord and Tenant Board office.

#Mail call mre how to

Please contact the LTB at 1-88 for information on how to submit payment information. Applications with credit card information will be automatically deleted and not processed. In these circumstances, applicants can fax applications and documents that donвЂ™t have a fee associated, or where they are eligible for a fee waiver, to 1-83 or (416) 326-6455.Дue to Payment Card Industry (PCI) security compliance requirements, the LTB can no longer accept credit card payment via fax. If you must use fax to file applications or submit documents urgently because you donвЂ™t have access to a computer and/or internet or canвЂ™t visit a local ServiceOntario office, a new single fax line has been created. This means that except for a limited number of circumstances, the LTB will no longer accept documents, including applications, by fax. LTB Office Locations Hamilton - Southern OfficeД®ffective December 31, 2021, the Landlord and Tenant Board (LTB) will be decommissioning its fax machines assigned to regional offices. To confirm alternative options to submit documents, email or call 1-88 or 41. Given the closure of public counters, the LTB is not accepting in-person submission of documents.

Use the Check File Status tool to find out the date and details of your next hearing and whether an order has been issued.Д®ffective March 13, 2020, all front-line counter services are closed to the public until further notice.

Learn how hearings are adjourned or rescheduled.

Consult the LTB Renting in Ontario webpage and guidelines.

Get a step-by-step explanation of the LTB's Application and Hearing Process.

Use our Help for Landlords and Help for Tenants guides to find common tenancy scenarios and the steps for dealing with them.

Visit the Housing Law section of Steps to Justice (external site run by Community Legal Education Ontario).

Learn more about your rights and responsibilities and the LTBвЂ™s processes, using our online tool, Navigate Tribunals Ontario.

You may be able to find the answer you need right here on our website. Before you call, have a look at the links below. Wait times to speak to an agent are currently in excess of 45 minutes. We apologize for the delay and thank you for your patience. Please wait at least two months after filing to check on the status of your application. It is taking us longer than usual to process applications and issue notices of hearing. Although our service counters are closed, the Landlord and Tenant Board continues to provide services to the public. Most applications and documents can be submitted online or by email, by mail or courier. The Postal Review Panel is part of Royal Mail Group and will take an impartial view of your case to provide a fair and appropriate resolution.As part of our modernization initiatives, Tribunals Ontario offers most services electronically. If you make a complaint relating to the purchase of a Royal Mail product or service at a Post OfficeВ® branch and you are not satisfied with our final response to your complaint, you can ask for a review of your case by the Postal Review Panel.

If you make a complaint about a Post Office Limited Bureau de Change service or Postal Orders (but excluding Overseas Property Money Transfer), and you are not happy with our final response, or if 8 weeks have passed since you first raised the matter with us, you can ask for an independent review by contacting the Financial Ombudsman Service: Complaints to the Financial Ombudsman Service If you are not satisfied with our final response you may be able to refer your complaint to the appropriate Ombudsman or redress scheme as detailed below. If you are unhappy with the response you first receive, you can ask for a review of your complaint under our appeals procedure by writing to the following address: If your complaint is going to take longer to investigate, then we'll keep you informed of its progress.